Sustainability report 2017

Stakeholders engagement

Our stakeholders are important to Hektar REIT’s long-term success. Our constant interaction with many of our stakeholders has resulted in facilitation to continuously improve all areas of our operations. We seek to engage stakeholders’ concerns through multiple forms of engagement as outlined on this page.

Key Stakeholders

Shoppers

Engagement methods
  • Shopper surveys
  • Focus group studies
  • Feedback via online and social media
  • Regular shopper events to engage
  • Feedback forms
Key topics
  • Meeting the shopping needs of our shoppers
  • Quality of services and facilities
  • Providing comfortable shopping environment and family-friendly amenities
  • Considerations for safety and easy accessibility
  • Good connectivity to public transport

Tenants

Engagement methods
  • Partnership in promotional events
  • Regular tenant feedback meetings
Key topics
  • Maintaining high shopper traffic
  • Competitive rental rates
  • Collaboration in marketing and promotional events spaces

Property Manager

Engagement methods
  • Monthly meetings
  • Weekly meetings with project and leasing department
  • Email exchanges
  • Ad hoc meetings
Key topics
  • Key Performance Indicators for Property Managers and Centres
  • Business and operations performance
  • Business strategy and outlook
  • Sustainability concerns

Employees

Engagement methods
  • Annual Performance appraisals
  • Orientation and training programs
  • Regular department meetings
  • Annual Dinners
  • Staff Casual Get-together events
  • Hektar Sports Club/Family Days
Key topics
  • Compensation and benefits
  • Career progression
  • Continuous learning and skills upgrading
  • Employee well-being

Community

Engagement methods
  • Festive season celebration events
  • Charity drives and events
  • Venue sponsorships
  • Collaborations
  • Donations and sponsorships to charitable organisations
Key topics
  • Helping the needy in the community
  • Foster strong community ties and promote family-values

Investment Community

Engagement methods
  • Quarterly results announcement and analyst briefings
  • Walk-in visits and inquiries
  • Annual General Meetings and Extraordinary General Meeting
  • Two-way communication via 1 on 1, emails and telephone calls
Key topics
  • Performance and financial results
  • Business operations
  • Business strategy and outlook

Joint Management Body & Management Corporation

Engagement methods
  • JMB and MC Periodic Meetings
  • Voting
  • Audited accounts Submission
Key topics
  • Operations